Round news

Site: http://www.round.co.uk
Case study: http://www.headshift.com/archives/002891.cfm

Introduction

We have worked with Round for several years, turning an innovative customer centricity consulting model into specialised online tools for their customers. We work together through a combination of wiki-based documentation and planning plus lots of face to face brainstorming. CCIndicator is an online interactive capability assessment tool that acts as an introduction to the full methodology employed by the CCDirector application.

CCDirector was voted CRM Innovation of the Year for 2003 and is currently used by Dell, T-Mobile, Abbey, BT, and a number of other global corporations. It is a deep capability, reporting, planning and management tool developed by Headshift for Round to help organisations understand their customer management capabilities.

Coverage

Word in the blogosphere

UK: 73% of web users driven away from web sites by intrusive ads
Independent research, conducted by Opinion Matters for HowTo.tv, found that 73% of web users have left a favourite site because of annoying adverts, with the figure rising to 84% among 25-34 year olds - an increase of over 20% on the 2007 findings. The biggest culprits for invasive adverts are gambling sites, financial services, car companies, household goods, and beauty brands. 59% of web users have stopped visiting a website due to intrusive or irrelevant advertising, this increases to 70% f

VHI.ie - 5 Simple Steps to Improve UX 100%
I’m fascinated by human psychology, and in particular online human psychology. What makes a user complete one action while ignoring another. How changing some text can double the number of desired actions, or changing the layout of your page can increase your profits exponentially. And so I’m also fascinated by User Experience (”UX”) and trying to apply online behavioural study from the user perspective. So this post will (almost) totally ignore SEO, and focus purely on some small changes I wo

Airspan Networks Inc. (AIRN) Announces Successful Saudi Arabian Deployment of WiMAX Services
Airspan Networks Inc. provides WiMAX-based broadband wireless access networks worldwide. The company was recently selected for some of the world’s largest mobile WiMAX deployments for more than 100 commercial projects around the world. The company today announced that the Saudi Arabian carrier, Saudi Telecom, has successfully deployed WiMAX services using Airspan’s HiperMAX base stations. The HiperMAX provides fixed and mobile WiMAX solutions. Following the first successful deployment, the se

KPN Selects RADCOM’s Solution to Monitor Services on its IMS Network
logo_head kpn RADCOM, Ltd. a leading provider of probe-based service assurance solutions, announced that KPN, the Netherlands’ major telecom operator, has selected RADCOM’s Omni-Q solution for end-to-end monitoring of its IMS network. KPN will deploy the distributed system, based on RADCOM’s powerful new R70 probes, to facilitate fault management, service performance analysis, troubleshooting and pre-mediation. RADCOM develops, manufactures, markets and supports integrated probe