Confluence case studies

Allen and Overy

There was a need to facilitate informal discussion and knowledge sharing in the London based international law firm, in a way which allowed easy participation by wide and often cross-border practice groups (thus overcoming the limitations of email and telephone) and which encouraged users to contribute content and overcome the top-down nature of a traditional CMS.

The business was keen to test out this technology within the firm. They soon realised the benefits of a wiki-based approach - they are user-driven, require minimal IT support and facilitate cross-border working at low cost and with minimal infrastructure investment. Atlassian's Confluence was therefore identified as the collaboration and co-production tool of choice.

Involve

Involve are a new body that is dedicated to exploring new forms of public participation in politics, science and other areas of society. We have been working with Involve to help them develop online tools for network development. Their new site was a collaboration with Hyperkit, and combined with Six Apart's Movable Type-driven weblog with a simple content management system and the Confluence wiki platform that lets different groups manage project wikis that can be open, closed or anywhere in between.

Round

We have worked with Roundfor several years, turning an innovative customer centricity consulting model into specialised online tools for their customers. We work together through a combination of wiki-based documentation and planning plus lots of face to face brainstorming. CCIndicator is an online interactive capability assessment tool that acts as an introduction to the full methodology employed by the CCDirector application.

CCDirector was voted CRM Innovation of the Year for 2003 and is currently used by Dell, T-Mobile, Abbey, BT, and a number of other global corporations. It is a deep capability, reporting, planning and management tool developed by Headshift for Round to help organisations understand their customer management capabilities.